Sutherland Is Hiring Freshers in Hyderabad – International Voice Process Walk-In Drive (March 2026)
Some opportunities don't need a fancy cover letter or years of experience. Sometimes, all you need is a clear voice, the confidence to speak, and the willingness to show up. That's literally what Sutherland is asking for right now.
One of the world's leading business process outsourcing companies is conducting a walk-in drive in Hyderabad from 3rd to 6th March 2026 — and they're specifically targeting freshers for their International Voice Process roles. If you're a graduate who communicates well in English and you've been waiting for your first real break in the BPO or customer service space, this is it.
No prior experience? No problem. Let's walk through everything you need to know.
📋 Job Snapshot
| Detail | Information |
|---|---|
| Company | Sutherland Global Services |
| Role | International Voice Process – Fresher |
| Experience | 0 to 2 Years |
| Salary | ₹2 – ₹3 LPA |
| Walk-In Dates | 3rd March – 6th March 2026 |
| Walk-In Timing | 10:30 AM – 2:30 PM |
| Work Location | Uppal, Hyderabad |
| Shifts | Rotational Shifts + Rotational Week Offs |
| Cab Facility | 2-Way Cab (Night) / 1-Way Cab (Day) |
| HR Contact | Nikhil – 8297092989 |
🏢 About Sutherland – More Than Just a BPO
Sutherland has been in the business of customer experience and process transformation for over three decades. With operations spanning 60+ locations across 19 countries, they serve some of the world's biggest brands across industries like technology, banking, retail, and healthcare.
Their Hyderabad office at NSL Arena, Uppal is one of their key delivery centers in India — and right now, it's expanding. This walk-in drive is your direct entry point into that expansion.
For a fresher, Sutherland isn't just a first job. It's a career launchpad backed by global exposure, structured training, and a team culture that's built to help new professionals grow quickly.
💼 What the International Voice Process Role Is All About
Let's be straightforward — this is a customer-facing voice role where you'll be handling calls from international customers. If you've ever wondered what it's like to work in a global support environment, this is exactly that.
Your Key Responsibilities Will Include:
- Listening actively to customer concerns and resolving complaints through calls, emails, and chat
- Explaining products or services in clear, simple terms — making sure the customer hangs up satisfied
- Handling returns and escalations professionally and with empathy
- Maintaining quality in every interaction — accuracy and tone matter here
- Collaborating with your team to meet service level targets and customer satisfaction scores
It sounds straightforward, and in many ways it is — but doing it well, consistently, across international customers? That's a genuine skill. And Sutherland will train you to get there.
✅ Who Should Apply?
Basic Eligibility:
- Any graduate — stream or percentage not specifically restricted
- 0 to 2 years of experience (freshers actively encouraged)
- Must be comfortable working from office in Uppal, Hyderabad
- Should reside within 15 km of the work location — this is a firm requirement, so keep it in mind
Skills That Matter:
- Excellent verbal communication in English — this is the most critical requirement, non-negotiable
- Typing speed of 35 WPM with 90% accuracy — practice this before your interview if you're not confident yet
- Customer handling skills — even basic experience from internships, retail, or call practice counts
- Flexibility for rotational shifts — including night shifts when required
- Positive attitude and willingness to learn — Sutherland values mindset as much as skill
If you tick most of these boxes, you're already in a strong position to get through the door.
🕥 Walk-In Schedule – Plan Your Visit
The drive runs across four days, which gives you enough flexibility to pick the day that works best for you.
- Dates: 3rd March to 6th March 2026
- Time: 10:30 AM to 2:30 PM daily
Don't push it to the last day. Walk-in drives tend to get crowded toward the end, and panels get fatigued. Day 1 or Day 2 is your best shot at a fresh, attentive interviewer and a quicker process overall.
📍 Where to Go – Interview & Work Location
Both the interview venue and the work location are the same, which keeps things simple.
Address:
Sutherland Global Services, 9th Floor, Block-2, NSL Arena, Uppal – Ramanthapur Road, Uppal, Hyderabad, Telangana – 500039
NSL Arena is a well-known commercial complex in Uppal, and it's accessible from most parts of Hyderabad. Save the address on Google Maps, check the TSRTC bus routes, and plan your commute before the day of the interview — because showing up late to a walk-in is entirely avoidable and leaves a bad first impression.
🌙 Shifts & Cab Facility – What to Expect
Here's where people often have questions, so let's be clear about it.
Shifts are rotational — meaning you may be on morning, evening, or night shifts depending on the business need and your batch assignment. Week offs are also rotational, so don't expect fixed Saturdays and Sundays off.
On the cab front — Sutherland has you covered:
- 🚕 Night Shift: 2-way cab (pick-up and drop)
- 🚕 Day Shift: 1-way cab (drop only)
The 2-way cab for night shift is a genuine relief, especially for candidates who'd otherwise struggle with late-night commutes. It's one less thing to worry about when you're adjusting to a new schedule.
💰 Salary — What's the Package?
The offered salary range is ₹2 LPA to ₹3 LPA for this role.
For a fresher stepping into their very first corporate job, ₹2–3 LPA in Hyderabad is a workable starting point — especially when you factor in the cab facility, shift allowances, and the career progression potential that comes with a globally recognized company on your resume.
Think of this as Year 1. Perform well, get consistent, and the increments and promotions in BPO roles often come faster than most sectors.
📁 Documents & Important Notes for Walk-In Day
Before you head out, get these ready the night before:
- ✅ Updated Resume — printed copies (at least 3)
- ✅ Write "HR Nikhil" at the top of your resume — this is specifically mentioned and will help you get directed to the right panel quickly
- ✅ Government ID Proof — Aadhaar, PAN, or Voter ID
- ✅ Educational Certificates — degree/marksheets
- ✅ Passport-size Photographs
⚠️ Important Fraud Warning:
Sutherland has explicitly stated — they never ask for payments or favors in exchange for job opportunities. If anyone contacts you claiming to be from Sutherland and asks for money, report it immediately at TAHelpdesk@Sutherlandglobal.com. Stay safe and deal only through official channels.
🗣️ How to Prepare for the Interview
Since this is a voice process role, the interview will heavily evaluate how you speak — your clarity, fluency, confidence, and tone.
Quick Prep Tips:
- Practice speaking English out loud daily before the interview — even reading news articles aloud helps
- Work on your typing speed — use free tools like TypingTest.com to hit that 35 WPM / 90% accuracy benchmark
- Prepare answers to common customer service questions — "How would you handle an angry customer?" is almost a guarantee
- Keep your answers concise and confident — don't over-explain, don't mumble, and don't rush
- Dress professionally — business casual is fine; just look the part
🚀 Why This Role Is a Smart First Step
Here's an honest perspective — international voice process jobs often get underestimated. People see "BPO" and think it's not serious work. That couldn't be further from the truth.
Working in Sutherland's International Voice Process will teach you:
- How to communicate under pressure with customers across different time zones and cultures
- How to manage your time, meet SLAs, and stay consistent in a fast-paced environment
- How enterprise-scale customer support operations work from the inside
- Real-world soft skills — empathy, patience, problem-solving — that transfer to every industry
And perhaps most importantly — Sutherland is a brand. Having 1–2 years of Sutherland experience on your resume opens doors in the BPO, customer experience, and operations sectors that a lesser-known company simply won't.
📞 Direct Contact for This Drive
If you have any questions before walking in:
HR Contact: Nikhil Phone: 8297092989
Don't hesitate to call or WhatsApp if you need directions, want to confirm the process, or have any role-specific questions. That's what the contact number is there for.
🎯 Final Word—Walk In, Stand Out
You've read everything. You match the profile. Now the only thing left to do is actually go.
Sutherland's walk-in drive is open from 3rd to 6th March 2026, 10:30 AM to 2:30 PM at NSL Arena, Uppal, Hyderabad. Write "HR Nikhil" on top of your resume, carry your documents, and show up with the confidence that comes from being prepared
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