24/7.ai Hyderabad Walk-In Drive 2026 for Freshers | International Chat Process Jobs | 12th Pass & Diploma Eligible
Looking for a fresher job in Hyderabad? If you're searching for a stable career in the BPO industry, here's an excellent opportunity that you shouldn't miss. 24/7.ai, one of the leading customer experience and technology companies, has announced a Walk-In Drive for the International Chat Process (Technical Support) role at its Uppal, Hyderabad office.
The company is inviting applications from freshers and candidates with up to one year of experience. Even if you've recently completed your Intermediate (10+2) or Diploma, you can attend this walk-in interview. Apart from offering a competitive salary, 24/7.ai also provides valuable employee benefits such as free transportation, medical insurance, and a five-day work week, making it an attractive choice for job seekers.
If you're planning to start your career in customer support or technical chat operations, this hiring drive is worth considering. In this article, you'll find everything you need to know—from eligibility criteria and salary details to interview process, required skills, benefits, and important instructions before attending the walk-in.
24/7.ai Hyderabad Recruitment 2026 – Job Overview
| Particular | Details |
|---|---|
| Company Name | 24/7.ai |
| Job Role | International Chat Process (Technical Support) |
| Industry | BPO / BPM |
| Department | Customer Success, Service & Operations |
| Job Type | Full-Time, Permanent |
| Location | Uppal, Hyderabad |
| Experience | 0–1 Years |
| Qualification | Intermediate (10+2) / Diploma (10+3) |
| Graduation | Not Mandatory |
| Salary | ₹15,000 Take-Home Salary |
| Shift | US Rotational Night Shift |
| Working Days | 5 Days a Week |
| Week Offs | 2 Rotational Week Offs |
| Walk-In Date | 16 July 2026 |
| Interview Time | 10:00 AM – 1:00 PM |
| Expected Date of Joining | 23 July 2026 |
| Interview Mode | Walk-In |
| Office Location | NSL SEZ, Uppal, Hyderabad |
About 24/7.ai
24/7.ai is a globally recognized company specializing in customer engagement, AI-powered solutions, and digital customer support services. The company works with several well-known international brands across industries, helping them deliver better customer experiences through technology and skilled support professionals.
With offices across different countries, 24/7.ai has built a strong reputation for providing excellent customer service solutions while creating career opportunities for thousands of professionals.
For freshers, the company offers a supportive learning environment where employees receive proper training before handling live customer interactions. This makes it an ideal workplace for candidates who are entering the corporate world for the first time.
Another advantage of working at 24/7.ai is the opportunity to improve communication skills, problem-solving abilities, and customer handling techniques. These skills are highly valuable and can help employees build successful careers in customer support, technical support, operations, quality analysis, and team management.
About the International Chat Process Role
The position available is for an International Chat Process (Technical Support) Executive.
Unlike voice process jobs, this role focuses mainly on communicating with customers through live chat and other online communication platforms. Instead of attending phone calls, you'll interact with customers by typing responses and helping them resolve their technical or service-related issues.
Your primary responsibility will be to understand customer concerns, analyze the problem, and provide accurate solutions in a professional and timely manner.
Since customers are located overseas, you will be working in US rotational shifts, including night shifts. Candidates should therefore be comfortable working during late hours.
This role is ideal for individuals who enjoy typing, solving problems, and interacting with customers through written communication rather than voice calls.
Key Responsibilities
As an International Chat Process Executive, your daily responsibilities may include:
Assisting customers through live chat.
Understanding customer queries quickly.
Providing accurate technical support.
Resolving issues within the given time.
Escalating complex cases to higher teams whenever required.
Maintaining professional communication throughout the conversation.
Ensuring customer satisfaction by providing quality support.
Updating customer information in the system after every interaction.
Following company policies and quality standards.
Meeting productivity and performance targets assigned by the management.
Although the role is categorized under non-voice support, it requires excellent communication skills because every response sent to customers represents the company's brand image.
Who Can Apply?
One of the biggest advantages of this hiring drive is that freshers are welcome.
You can apply if you meet the following eligibility criteria:
Candidates who have completed Intermediate (10+2).
Diploma holders (10+3).
Fresh graduates looking for their first job.
Candidates with up to one year of experience.
Individuals between 18 and 35 years of age.
Candidates willing to work from the Hyderabad office.
Applicants who can work in rotational US shifts.
Even if you don't have previous experience in customer support, the company values candidates who are willing to learn and possess good communication skills.
This makes the opportunity suitable for many job seekers who want to begin their careers in the BPO sector.
Skills Required
The company is looking for candidates with the following skills:
Strong Written Communication
Since the role is completely chat-based, your written English should be clear, grammatically correct, and easy to understand.
Problem-Solving Ability
Customers contact support teams when they face issues. Being able to understand the problem and offer the right solution is one of the most important skills required.
Analytical Thinking
You should be capable of analyzing customer concerns and identifying the most appropriate solution without unnecessary delays.
Multitasking
Handling multiple chats, updating systems, and maintaining response quality simultaneously is an essential part of the job.
Customer Service Mindset
Patience, professionalism, and empathy are important qualities that help create a positive customer experience.
Adaptability
Candidates should be flexible enough to work in rotational shifts and adjust to changing work schedules whenever required.
Salary Details
One of the first questions job seekers ask is, "How much is the salary?" For this International Chat Process role, 24/7.ai is offering a take-home salary of ₹15,000 per month after applicable deductions.
While this may seem like a standard starting package for a fresher role, it's important to look beyond the monthly salary. The company also offers several additional benefits that help reduce your overall expenses, especially if you're working night shifts.
Freshers often use this role as a stepping stone to gain experience in customer support and technical operations. After gaining experience and consistently performing well, employees may become eligible for salary hikes, incentives, promotions, and opportunities to move into higher positions within the organization.
If you're looking to build a long-term career in the BPO industry, starting with a reputed company like 24/7.ai can be a smart choice.
Employee Benefits
Besides the salary, 24/7.ai provides several employee-friendly benefits that improve the overall work experience.
Free Two-Way Transportation
One of the biggest advantages of this role is the free home pick-up and drop facility.
Since employees work in rotational US night shifts, commuting late at night can be challenging. To ensure employee safety and convenience, the company provides transportation to and from the office.
This not only saves commuting expenses but also offers peace of mind to employees and their families.
Medical Insurance
Selected employees receive medical insurance coverage for themselves and eligible dependents.
Healthcare benefits have become an important part of employee welfare, and this insurance can help reduce medical expenses whenever required.
Self-to-Work Allowance
The company also provides a Self-to-Work (STW) allowance of ₹3,300 for eligible male employees who choose to travel using their own vehicle instead of the company cab service.
This additional allowance can help cover transportation expenses.
Five-Day Work Week
Unlike many jobs that require six working days, this position follows a five-day working schedule.
Employees receive two rotational week-offs, allowing them to maintain a better work-life balance.
Although the weekly holidays may not always fall on Saturdays and Sundays, having two days off every week helps employees relax and recharge.
Shift Timings
This position operates in US rotational shifts, including midnight shifts.
Candidates should be comfortable working night schedules because customers are based in international locations where business hours differ from India.
Working in night shifts also helps employees gain valuable experience in handling global customers and international service standards.
Before applying, make sure you're comfortable with rotational work schedules.
Work Environment at 24/7.ai
The Hyderabad office offers a professional workplace where employees collaborate with experienced team members and supervisors.
New joiners generally receive process training before handling live customer interactions. This training helps employees understand company policies, communication standards, technical tools, and customer handling procedures.
The organization encourages teamwork, continuous learning, and maintaining high-quality customer service.
Freshers who are eager to learn and improve their communication skills often find this environment helpful for their professional growth.
Job Responsibilities Explained
Although the designation is International Chat Process, the role involves much more than simply replying to customer messages.
Employees are expected to:
Handle Customer Queries
Understand customer concerns carefully and provide accurate information through live chat.
Resolve Technical Issues
Guide customers through basic troubleshooting steps and resolve common technical problems.
Maintain Quality Standards
Every interaction should meet the company's quality guidelines and customer service expectations.
Update Internal Systems
After completing each customer interaction, employees need to document the conversation and update relevant records.
Meet Performance Targets
Like most customer support roles, employees are expected to achieve productivity, response time, and customer satisfaction targets.
Walk-In Interview Details
Candidates interested in this opportunity should attend the walk-in interview on the scheduled date.
Walk-In Date
16 July 2026
Interview Timing
10:00 AM to 1:00 PM
It is always recommended to reach the venue at least 30 minutes before the reporting time to complete entry formalities and avoid last-minute delays.
Interview Venue
Ground Floor, NSL SEZ, Survey No. 1, Plot No. 6, NSL Arena Internal Road, IDA Uppal, Habsiguda, Hyderabad, Telangana – 500039
Selection Process
The recruitment process consists of multiple stages designed to evaluate both communication skills and technical aptitude.
1. Assessment Round
This stage generally evaluates written communication, grammar, logical thinking, and basic aptitude.
Candidates should answer carefully and manage their time effectively.
2. Personal Introduction Round (PIR)
During this round, interviewers assess your confidence, communication skills, and overall personality.
You may be asked questions such as:
Tell me about yourself.
Why do you want to join 24/7.ai?
Are you comfortable working night shifts?
Why should we hire you?
Preparing these questions beforehand can increase your confidence.
3. Tool Assessment
Candidates may be tested on their typing speed, system navigation, and ability to use chat support tools efficiently.
Good typing accuracy and basic computer knowledge are helpful here.
4. ACM Round
The final evaluation focuses on your overall suitability for the role.
Interviewers assess your problem-solving skills, attitude, communication ability, and willingness to work in rotational shifts.
Candidates who successfully clear all rounds receive further joining instructions.
Documents Required
Although the company mainly mentions educational certificates, carrying all essential documents can make the interview process smoother.
It's recommended to carry:
Updated Resume
Educational Certificates
Government Photo ID
Passport-size Photographs
Experience Certificates (if applicable)
Keeping both original documents and photocopies is always a good practice during walk-in interviews.
Important Instructions
Before attending the interview, remember these important points:
Immediate joiners will be given preference.
Candidates should stay within 23 km of the office location.
Educational documents should be available for verification.
Work-from-office is mandatory.
Candidates must be comfortable with rotational US shifts.
The expected Date of Joining (DOJ) is 23 July 2026.
Being prepared with all necessary documents and arriving on time can create a positive first impression.
Why Should You Join 24/7.ai?
When choosing your first job, salary is important, but it's not the only factor. A good company should also provide learning opportunities, career growth, and a positive work environment. That's where 24/7.ai stands out.
The company has built a strong reputation in the customer support and technology industry. Employees get the chance to work with international clients, improve their communication skills, and gain valuable experience in handling real-time customer queries.
For freshers, this role offers practical exposure to the corporate environment. You'll learn how customer support operations work, how to communicate professionally with international customers, and how to solve problems efficiently. These are skills that remain valuable throughout your career.
Another advantage is the structured work environment. Employees receive training before they start handling live customer interactions, which helps build confidence and ensures they understand the company's quality standards.
The additional benefits such as free transportation, medical insurance, and a five-day work week make this opportunity even more attractive for candidates starting their careers.
Career Growth Opportunities
Many candidates think that chat support jobs have limited career growth, but that's not true if you consistently perform well.
At 24/7.ai, employees can progress through different levels based on their performance, attendance, communication skills, and overall contribution.
A typical career path may look like this:
Chat Support Executive
Senior Chat Support Executive
Subject Matter Expert (SME)
Quality Analyst
Team Leader
Assistant Manager
Operations Manager
Some employees also move into departments like Training, Workforce Management, Quality Assurance, or Human Resources after gaining relevant experience.
The skills you develop in this role—communication, multitasking, customer service, and problem-solving—are transferable and can open doors to opportunities in other industries as well.
Who Should Apply?
This opportunity is ideal for:
Freshers looking for their first corporate job.
Candidates with 0–1 year of experience in customer support or BPO.
Intermediate (10+2) or Diploma holders.
Job seekers comfortable working in rotational US night shifts.
Individuals with good written English communication skills.
Candidates who enjoy solving problems and helping customers.
Those looking for a stable full-time job with employee benefits.
If you fit into any of these categories, attending the walk-in interview could be a worthwhile step toward building your career.
Tips to Crack the 24/7.ai Walk-In Interview
Preparing well before the interview can improve your chances of getting selected. Here are some practical tips:
Improve Your Written English
Since this is a chat process role, your grammar, spelling, and sentence structure should be clear and professional.
Practice Typing
Typing speed and accuracy are important. Free online typing practice websites can help you improve before the interview.
Revise Basic Computer Skills
You should be comfortable using a computer, browser, and common applications. Basic knowledge of MS Office is an added advantage.
Prepare Your Introduction
Be ready to answer questions like:
Tell me about yourself.
Why do you want to work at 24/7.ai?
Are you comfortable working night shifts?
What are your strengths?
Keep your answers honest, confident, and concise.
Dress Professionally
First impressions matter. Wear neat, formal or business-casual attire for the interview.
Arrive Early
Reach the venue at least 30 minutes before the reporting time to avoid unnecessary stress.
Frequently Asked Questions (FAQs)
1. Is this job open to freshers?
Yes. Freshers and candidates with up to one year of experience are eligible to apply.
2. What is the job role?
The position is for International Chat Process (Technical Support).
3. Is graduation mandatory?
No. Candidates with Intermediate (10+2) or Diploma (10+3) can apply.
4. What is the salary?
The company has mentioned a take-home salary of ₹15,000 per month after deductions.
5. Where is the job location?
The work location is Uppal, Hyderabad.
6. Is it a work-from-home job?
No. This is a work-from-office position.
7. What are the shift timings?
Employees will work in US rotational shifts, including night shifts.
8. Does the company provide transportation?
Yes. Free two-way transportation is provided for eligible employees.
9. What is the walk-in interview date?
The walk-in drive is scheduled for 16 July 2026.
10. What is the interview timing?
Candidates should attend between 10:00 AM and 1:00 PM.
11. What is the expected date of joining?
The expected Date of Joining (DOJ) is 23 July 2026.
12. Is prior experience required?
No. Freshers are welcome to apply.
13. Is there any age limit?
Yes. Applicants should be between 18 and 35 years of age.
14. Does the company provide medical insurance?
Yes. Medical insurance is available for employees and eligible dependents.
15. What documents should candidates bring?
Carry your updated resume, educational certificates, and a valid government-issued photo ID.
Final Thoughts
If you're looking for a fresher-friendly BPO job in Hyderabad, the 24/7.ai International Chat Process Walk-In Drive 2026 is an opportunity worth exploring. The company is hiring candidates with basic educational qualifications and offers a structured work environment, training, transportation facilities, and medical benefits.
Whether you're starting your first job or looking to gain experience in customer support, this role can help you develop valuable professional skills while working with an established organization.
If you meet the eligibility criteria, make sure you attend the walk-in interview on 16 July 2026 at the scheduled time. Arrive early, carry your necessary documents, and present yourself confidently during the interview.
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