Conduent Walk-In Drive 2026 – Freshers Hiring for International Voice Process in Bengaluru
Finding your first job is never easy. Every day, thousands of candidates search online for freshers' jobs, attend interviews, and apply to multiple companies hoping to receive an opportunity. While many companies ask for prior work experience, some organizations continue to recruit enthusiastic freshers who are ready to learn and build their careers. One such opportunity has now been announced by Conduent, one of the world's leading business process services companies.
Conduent has officially opened a mega walk-in recruitment drive for the position of Customer Experience Associate – International Voice Process at its Bengaluru office. The company is planning to hire more than 800 candidates, making it one of the largest private hiring drives currently available for freshers.
Whether you have completed your 12th standard, PUC, Diploma, Graduation, or Post Graduation, this recruitment drive offers an excellent chance to begin your professional journey. Candidates with good English communication skills and a willingness to work in international voice support can take advantage of this opportunity.
The best part is that freshers are welcome to apply. Even if you have little or no previous work experience, you still have a strong chance of getting selected if you demonstrate confidence, communication skills, and a positive attitude during the interview.
Another reason why this hiring drive is attracting attention is the attractive salary package. Selected candidates can earn between ₹3 LPA and ₹3.75 LPA, along with valuable exposure to the international customer support industry. Working in an international process also helps improve communication skills, problem-solving abilities, and customer handling experience, which can open doors to better career opportunities in the future.
The interviews will be conducted through a walk-in process from 21st July to 24th July, allowing candidates to directly visit the venue and participate in the recruitment process without waiting for online shortlisting.
If you have been waiting for an opportunity to start your career with a reputed multinational company, this could be the perfect time to take the next step.
In this detailed article, you'll find everything you need to know about the Conduent Walk-In Drive 2026, including eligibility criteria, salary, job responsibilities, required skills, walk-in venue, interview process, documents to carry, preparation tips, career growth, and much more.
Conduent Walk-In Drive 2026 – Job Overview
| Particular | Details |
|---|---|
| Company Name | Conduent |
| Job Role | Customer Experience Associate |
| Process | International Voice Process |
| Industry | BPO / BPM |
| Department | Customer Success & Operations |
| Job Type | Full-Time, Permanent |
| Experience | 0–4 Years |
| Freshers Eligible | Yes |
| Qualification | 12th / PUC / Diploma / Any Graduate / PG |
| Salary | ₹3 – ₹3.75 LPA |
| Location | Whitefield, Bengaluru |
| Shift | US Night Shift |
| Work Mode | Work From Office |
| Walk-In Dates | 21st July – 24th July |
| Interview Time | 10:00 AM – 1:30 PM |
| Openings | 800+ Vacancies |
About Conduent
Before attending any interview, it's always a good idea to understand the company you're applying to. Knowing about the organization not only helps during interviews but also gives you confidence about your career choice.
Conduent is a globally recognized business process services company that helps organizations improve customer experiences, simplify operations, and deliver digital business solutions. The company works with clients across multiple industries, including healthcare, banking, insurance, transportation, government services, retail, and technology.
Every day, millions of people interact with services powered by Conduent, often without even realizing it. From processing healthcare claims and handling customer service requests to supporting transportation systems and digital payment solutions, Conduent plays an important role behind the scenes.
The company has established delivery centers across several countries and employs thousands of professionals worldwide. Its India operations are among the largest, offering employment opportunities in cities such as Bengaluru, Hyderabad, Chennai, Pune, Noida, and Visakhapatnam.
One of the biggest reasons fresh graduates prefer Conduent is its structured training programs. Candidates who join as freshers receive guidance on communication, customer handling, process knowledge, and professional workplace behavior. This makes it easier for individuals without prior experience to adapt to a corporate environment.
Conduent also emphasizes continuous learning. Employees are encouraged to develop new skills, participate in training sessions, and explore internal career opportunities. Many professionals who begin their journey as Customer Experience Associates later move into roles such as Senior Associate, Quality Analyst, Trainer, Team Leader, Operations Executive, and Process Manager.
Apart from career growth, Conduent is known for maintaining professional work standards and focusing on customer satisfaction. Employees gain exposure to international clients, helping them improve communication, teamwork, and problem-solving skills—qualities that are valuable across industries.
For freshers who want to build a stable career in the BPO sector, Conduent offers a strong platform to learn, grow, and progress.
Walk-In Interview Venue
Conduent Business Services India LLP
Unit A, Level 1, Aviator Building,
ITPB, Whitefield Road,
Bengaluru – 560066, Karnataka
Interview Time: 10:00 AM – 1:30 PM
Walk-In Dates: 21st July – 24th July
Conduent Hiring 2026 – Key Highlights
This recruitment drive stands out because of several attractive features that make it appealing to freshers and early-career professionals.
1. Massive Hiring Drive with 800+ Vacancies
Conduent is hiring for more than 800 positions, which significantly increases the chances of selection compared to smaller recruitment drives. Large-scale hiring also indicates that the company is expanding its operations and requires a substantial workforce to support its international processes.
2. Freshers Can Apply
Many private companies prefer candidates with prior experience, but Conduent has opened this drive to freshers. Candidates who have recently completed their education can attend the walk-in interview without worrying about experience requirements. This makes it an ideal opportunity for those entering the workforce for the first time.
3. Attractive Salary Package
The offered salary ranges between ₹3 LPA and ₹3.75 LPA, making it a competitive package for entry-level roles in the international BPO industry. In addition to the base salary, employees may also receive benefits based on company policies and performance.
4. Opportunity to Work with International Customers
Employees will interact with customers from international markets, which helps improve spoken English, communication confidence, and customer service skills. These experiences are valuable for future career growth in customer support, operations, and client-facing roles.
5. Permanent Employment
Unlike short-term contractual positions, this role is offered as a full-time permanent position, providing greater job stability and long-term career opportunities.
6. Work from Office Environment
The role follows a work-from-office model at Conduent's Bengaluru facility. Working from the office allows new employees to receive hands-on training, collaborate with experienced team members, and adapt more quickly to professional work culture.
Why This Opportunity Is Worth Considering
The transition from college to a professional workplace can be challenging, especially for candidates who have never attended a corporate interview. Opportunities like this are valuable because they provide an entry point into a globally recognized organization without demanding extensive experience.
Working in an international voice process is not just about answering customer calls. It helps you build confidence, improve communication, understand global customer expectations, and develop problem-solving skills that are useful in almost every industry. Many professionals who begin their careers in customer support later move into operations, quality, training, human resources, business analysis, and even management roles.
If you are serious about starting your career and gaining real-world corporate experience, this Conduent walk-in drive is definitely worth exploring.
Customer Experience Associate – Job Description
Getting selected for a job is exciting, but understanding what you'll actually do every day is just as important. At Conduent, the Customer Experience Associate role is designed for candidates who enjoy communicating with people, solving problems, and providing excellent customer service.
This position falls under the International Voice Process, where employees interact with customers from different countries over inbound phone calls. Unlike sales-focused roles, the primary objective here is to understand customer concerns, provide accurate information, and ensure every interaction ends with a positive experience.
Since Conduent serves clients from multiple industries such as healthcare, banking, insurance, transportation, and technology, the exact nature of customer queries may vary depending on the process you're assigned to. However, the company's training program ensures that every new employee understands the products, systems, and communication standards before handling live customer interactions.
For freshers, this role offers an excellent opportunity to build confidence, improve spoken English, and gain practical experience in a professional corporate environment.
Key Roles and Responsibilities
Although this is an entry-level position, it comes with important responsibilities. Every interaction with a customer represents the company, which means employees are expected to maintain professionalism, patience, and accuracy throughout the conversation.
Below are the major responsibilities explained in detail.
1. Handle Inbound Customer Calls
The primary responsibility is to answer inbound calls from international customers. Customers may call to ask questions, request information, report issues, or seek assistance related to a product or service.
As a Customer Experience Associate, your role is to greet customers politely, understand their concerns, and provide the best possible solution within the company's guidelines.
Listening carefully is just as important as speaking clearly. Many customer issues can be resolved quickly simply by understanding the exact problem before responding.
2. Provide Accurate Product and Service Information
Customers often contact support because they need clarification about products, services, billing, or account-related information.
You'll be expected to explain information in a simple, professional, and easy-to-understand manner. Instead of reading from a script, you'll learn how to communicate naturally while ensuring the information shared is accurate and consistent.
Providing correct information not only helps customers but also builds trust in the company's services.
3. Resolve Customer Queries Efficiently
Every customer expects a quick and effective solution. Your job will involve identifying the root cause of the issue and resolving it within the company's turnaround time (TAT).
Some problems may be straightforward, while others may require additional verification or coordination with internal teams.
Being calm, patient, and solution-oriented plays a major role in delivering excellent customer service.
4. Escalate Complex Issues
Not every problem can be resolved during the first interaction. Some technical or policy-related issues may require assistance from senior teams.
In such situations, you'll gather all relevant information, document the issue accurately, and escalate it to the appropriate department.
Proper escalation helps reduce delays and ensures customers receive the correct support without having to repeat their concerns multiple times.
5. Maintain Professional Communication
Working with international customers means maintaining high communication standards.
Employees are expected to:
- Speak clearly.
- Use polite and respectful language.
- Avoid unnecessary jargon.
- Maintain a friendly tone throughout the conversation.
- Handle difficult customers professionally.
Good communication often determines whether a customer leaves satisfied or frustrated.
6. Update Customer Information
During customer interactions, you'll work with internal systems to update account details, record conversations, and document the actions taken.
Accurate documentation helps maintain service quality and allows future representatives to understand previous interactions if customers call again.
Attention to detail is extremely important in this responsibility.
7. Meet Performance Standards
Like most international BPO companies, Conduent measures employee performance using several quality metrics.
These may include:
- Customer Satisfaction (CSAT)
- Average Handle Time (AHT)
- First Call Resolution (FCR)
- Attendance
- Quality Scores
- Productivity
- Compliance
Meeting these standards contributes to career growth and performance recognition.
8. Learn New Processes
Business requirements change regularly, and employees must stay updated with new procedures, policies, and technologies.
Conduent provides ongoing learning opportunities through refresher training sessions, knowledge updates, and coaching programs.
Being open to learning is one of the biggest advantages for freshers joining the organization.
Eligibility Criteria
Before attending the walk-in interview, candidates should ensure they meet the basic eligibility requirements.
Educational Qualification
Conduent has kept the educational requirements flexible, making this opportunity accessible to a wide range of candidates.
Eligible qualifications include:
- 12th Pass
- Intermediate
- PUC
- Diploma
- Any Graduate
- Postgraduate
This means students from Arts, Commerce, Science, Engineering, Management, and other academic backgrounds are welcome to apply.
Freshers Can Apply
One of the biggest highlights of this recruitment drive is that prior work experience is not mandatory.
Fresh graduates who are confident in their communication skills and willing to learn can attend the interview directly.
Candidates with up to four years of experience may also apply.
Communication Skills
Since this is an international voice process, communication is one of the most important selection criteria.
Candidates should be able to:
- Speak English clearly.
- Understand customer queries.
- Respond confidently.
- Maintain polite conversations.
- Express ideas professionally.
Perfect grammar isn't necessary, but clarity and confidence are essential.
Night Shift Availability
Selected candidates must be willing to work in US Night Shifts.
International customer support teams operate according to overseas business hours, which means employees generally work during nighttime in India.
Candidates who are comfortable with this schedule will find the transition easier.
Immediate Joiners Preferred
Conduent is looking for candidates who can join quickly.
If you're currently unemployed or have completed your studies recently, this can be an added advantage during the hiring process.
Skills Required
While technical knowledge isn't mandatory, certain soft skills play a major role in this position.
Excellent Communication Skills
This is the foundation of every customer service role.
Employees should communicate clearly, confidently, and politely while maintaining professionalism throughout the conversation.
Active Listening
Listening carefully helps representatives understand customer concerns accurately.
Interrupting customers or making assumptions often leads to misunderstandings.
Good listeners generally resolve issues faster and receive better customer satisfaction scores.
Problem-Solving Ability
Customers contact support because they need help.
Being able to analyze situations and provide logical solutions is an important part of the job.
Basic Computer Knowledge
Employees work on multiple applications while handling customer calls.
Basic computer skills such as typing, navigating software, and using internet-based tools are important.
Time Management
Every customer interaction should be handled efficiently.
Managing call duration without compromising service quality is an important performance indicator.
Adaptability
Processes, technologies, and customer requirements change frequently.
Employees who adapt quickly generally perform better and grow faster within the organization.
Teamwork
Although you'll interact with customers individually, customer support is always a team effort.
Working closely with supervisors, trainers, quality analysts, and colleagues helps improve service quality and overall productivity.
Salary Details
Conduent is offering a salary package ranging from ₹3 Lakhs to ₹3.75 Lakhs per annum, depending on the candidate's qualifications, interview performance, and relevant experience.
For freshers, this package is considered competitive within the international BPO industry.
Apart from the annual salary, employees may also receive benefits such as:
- Performance-based incentives
- Shift-related allowances (as per company policy)
- Paid leaves
- Professional training
- Internal career growth opportunities
Over time, salary revisions and promotions are generally linked to performance, attendance, and business requirements.
Work Shift Details
This role follows US Night Shift timings, which align with customer support operations for overseas clients.
Although working night shifts may seem challenging initially, many employees appreciate the schedule because it often comes with additional benefits, structured routines, and exposure to international business operations.
New joiners receive guidance on adapting to night shifts, maintaining productivity, and following healthy work habits.
Work Mode
The position is completely Work From Office.
Employees will report to the Conduent office in Whitefield, Bengaluru, where they will receive training, process knowledge, and ongoing support from experienced team members.
Working from the office also provides better collaboration, quicker learning, and opportunities to build professional relationships with colleagues.
Why Should Freshers Consider Joining Conduent?
Choosing your first employer is one of the most important decisions in your career. While salary is often the first thing candidates look at, there are several other factors that contribute to long-term career success, such as learning opportunities, work culture, training, and future growth. Conduent has built a reputation as a company that welcomes fresh talent and provides structured onboarding programs to help new employees transition smoothly into the corporate environment.
One of the biggest advantages of joining Conduent is the exposure to international customers. Employees working in the International Voice Process communicate with customers from different countries, helping them improve communication skills, confidence, and problem-solving abilities. These are transferable skills that remain valuable even if you later move into fields such as operations, quality assurance, human resources, business analysis, or project management.
Freshers often worry that they won't know how to handle customers on their first day. Conduent addresses this concern by providing comprehensive training before employees begin taking live calls. Training typically includes communication techniques, product knowledge, company policies, customer service standards, and practical system usage. This allows candidates without prior experience to learn in a supportive environment.
Another reason many candidates choose Conduent is the opportunity for internal growth. Employees who consistently perform well may become eligible for promotions into positions such as Senior Customer Experience Associate, Subject Matter Expert (SME), Quality Analyst, Trainer, Team Leader, Assistant Manager, and Operations Manager. Instead of changing companies every year, many employees choose to grow within the organization through internal career paths.
Working in an international BPO environment also teaches discipline, teamwork, and time management. Employees become comfortable using professional software, following performance metrics, and collaborating with colleagues from different backgrounds. These experiences strengthen a candidate's profile and make future career transitions much easier.
No comments:
Post a Comment